1. Information We Collect
- Account & Profile: name, email, role (Administrator/Tutor/Student), timezone, currency, profile photo.
- Scheduling & Lessons: lesson times, tutor/student associations, status, notes, attendance timestamps.
- Homework: assignments, submissions, attachments, grades, tutor feedback.
- Messaging: in-platform messages and metadata (timestamps, read state).
- Payments: amount, status, method (limited transaction metadata; payment processors handle card data).
- Recordings: where enabled, lesson recording URLs and metadata (duration, size, time); video/audio files are stored in our
/uploadsarea or an integrated storage provider. - Technical: log data (IP, device, browser), cookies, and similar technologies.
2. How We Use Information
- Provide and operate scheduling, lessons, homework, and messaging features.
- Detect and resolve issues; ensure safety and quality (including review of recordings or messages where appropriate).
- Send notifications (e.g., new messages, homework, schedule changes, package/payment reminders).
- Improve the Services, develop new features, and conduct analytics (in aggregate or de-identified form where possible).
- Comply with legal obligations and enforce our Terms.
3. Legal Bases (EEA/UK)
Where the GDPR/UK GDPR applies, we rely on: Contract (to deliver the platform), Legitimate Interests (safety, support, improvement), Consent (e.g., certain cookies or optional communications), and Legal Obligation (record-keeping).
4. Sharing & International Transfers
- Service Providers: hosting, storage, communications, analytics, and payment processors.
- Administrators: user and activity data necessary for running the school/tutoring organization.
- Legal: when required by law or to protect rights, safety, or property.
Data may be transferred to countries with different data protection laws. Where required, we use appropriate safeguards (e.g., standard contractual clauses).
5. Cookies & Similar Technologies
We use necessary cookies for authentication and session management, and may use functional or analytics cookies to improve experience. You can control cookies via your browser settings; some features may not function without them.
6. Data Security
We implement technical and organizational measures (role-based access, least privilege, encrypted transport, server hardening). No system is 100% secure; report concerns to contact@bloomeducationonline.com.
7. Data Retention
We retain data for as long as needed to provide the Services and for legitimate business or legal purposes. For example, lesson records, homework, and certain logs may be retained for audit/quality assurance. We periodically review and delete or anonymize data no longer required.
8. Children
If local laws require parental consent for minors, the organization should ensure appropriate consent and supervision. If you believe a child used the platform without proper consent, contact us.
9. Your Rights
- Access/Rectification/Deletion of personal data, subject to legal exceptions.
- Portability & Restriction where applicable.
- Objection to processing based on legitimate interests.
- Withdraw Consent for consent-based processing.
- Region-specific rights (e.g., EEA/UK/California) may apply.
To exercise these rights, email contact@bloomeducationonline.com.
10. Changes to this Policy
We may update this Policy from time to time. If changes are material, we will notify you via the app or email. The “Last updated” date reflects the latest revision.
11. Contact Us
Questions or requests? Contact our privacy team at contact@bloomeducationonline.com.